Henn na Hotel Tokyo Hamamatsucho | Official Website


We have answered some frequently asked questions at Henn na Hotel Tokyo Hamamatsucho.

Can I make a reservation by telephone / email?

Reservations can be made through telephone but not by email. Please call 03-3433-2030 when making a reservation.

How many rooms can I make a reservation with one reservation?

You can book up to 10 rooms through the official website. In cases where you want to book more than 10 rooms, please make a direct phone call.

When are cancel fees charged?

“For reservations for less than 10 people: Cancel charges occur the day before your reservation (20% cancellation fee), on the day of your reservation (100% cancellation fee)
For reservations for more than 10 people: Cancellation charge will occur from 20 days before your reservation.”

How do I cancel my reservation?

To cancel your reservation that you have made on a website, please visit the website and make a cancellation yourself.
For a reservation made by call, please make a call to the hotel to cancel your reservation.

Are the use of credit cards available?

Yes, credit cards and cash are available to use.

Is there a parking lot?

There is a parking lot near by that can be discounted if you are a guest of our hotel.
Shiodome Shiba Rikyu Building Parking
●Address: 1-2-3 Kaigan, Minato-ku, Tokyo (5 minute walk from our hotel)
●Please show your reservation screen on your smart phone when entering the parking lot
●Price: Low roof: ¥2000 High roof: ¥3000 (After 24 hours, ¥300/20min will be charged)
●Available for entering and exiting:7:00-23:00
●Website of the parking lot: http://www.shibarikyudining.com/access/
●Phone number: 03-3438-0798

What time is check in and check out?

Check In starts at 3pm, and check out is at 11am.
A longer stay will be possible with a 1500yen charge per hour. A maximum of 2 hours (until 1pm)

Would it be possible for you to keep our luggage before checkin and after check out?

Yes, we can keep your luggage at the front lobby. Please use the black phone in the front lobby and call the staff to hand your luggage. However, luggage pick up will be have to be done on the day.

Would it be possible to check in after midnight?

Yes, check in after midnight will be possible, however, please make sure to contact the hotel that you will arrive after midnight beforehand. If there is no contact, we may cancel your reservation.

Would it be possible to change the time of checkin?

Yes it is possible. There is no need for contact if your check in after 3pm before midnight.

Would it be possible for children under the age of 6 to stay?

Yes, it is possible if the child is under 6 year old and is willing to share a bed. In this case, there is no extra charge for te child. Up to one child per bed is allowed, and there will be no amenities, towels and pillows for those who are sharing a bed.

Is there a baby bed or baby guard?

We apologize for the inconvenience however, we do not have any baby beds or baby guards. It is also not possible for us to move the beds.

Is it possible for those who are under the age of 18 to stay without any adults?

Yes, it is possible for those under the age of 18 to stay, however, a parental consent is needed. Please email us a parental consent form before your stay. We do not allow 15year old guests to stay without an adult.

Is there a barrier free room?

Yes we have a universal room, however, the number is limited. Please contact the hotel directly if you would like to reserve a barrier free room.

Are there any rooms where smoking is available?

All of our rooms are non-smoking. There is a public smoking area in front of the station, that is 30 seconds away from our hotel.

Are there any human staff at the hotel?

Yes, there are human staff at the hotel 24 hours.

Is is possible to exchange money at the hotel?

We apologize for the inconvenience, however, it is not possible for us to exchange money at the hotel. However, we will introduce places where it is possible to exchange money.

Are there any convenient stores around the hotel?

There are a couple of convenient stores near our hotel. Lawson is just in front of the station, and a Seven-Eleven just behind our hotel. Both convenient stores are located 3 minutes way on foot.